HomeBusinessWhy Mark Zuckerberg is talking so much about Meta’s Whatsapp for business

Why Mark Zuckerberg is talking so much about Meta’s Whatsapp for business

WhatsApp is already widely popular with U.S. consumers. Now Meta turning more attention to building its small business base.

The Facebook parent company launched WhatsApp Business in 2018 with free, simple tools to help small businesses keep in touch with customers, offering a way for them to directly interact, search for products and indicate purchasing interest.

Soon the company will roll out a premium service to small businesses, and it’s doubling down on a newer advertising format called “click-to-message,” which allows consumers to click on a company’s ad within Facebook or Instagram and directly start a conversation with that business on Messenger, Instagram or WhatsApp.

These initiatives offer Meta the ability to boost advertising revenue, stay relevant with small businesses and gain incremental revenue from the premium services offered, analysts said.

Keeping more inside the Meta universe

Meta (then Facebook) bought WhatsApp in October 2014 for around $22 billion. Since then, industry watchers have been watching closely for signs the company plans to monetize the platform more. That time could now be coming.

“If I stay on any of the Meta properties and I’m communicating using Meta, asking questions, and buying — all within the platform — there is no signal loss, and it’s easier for Meta to tell the brand its return-on-advertising spend,” said Mark Kelley, managing director and senior equity research analyst at Stifel. “Signal loss is really what’s been impacting social media companies this year.”

WhatsApp will be the “next chapter” in the company’s history, Meta CEO Mark Zuckerberg recently told CNBC’s Jim Cramer. He noted that the company’s “playbook over time” has been to build services to serve a wide audience and “scale the monetization” after reaching that goal. “And we’ve done that with Facebook and Instagram. WhatsApp is really going to be the next chapter, with business messaging and commerce being a big thing there,” he said.

Leave A Reply

Your email address will not be published. Required fields are marked *

Related

Related Post

  • Blog
  • June 22, 2023
Have realistic expectations When amazon announced the $13.7bn acquisition of Whole Foods Market in 2017, it came after...
  • Blog
  • June 20, 2023
Elon Musk has been pushing the X brand since before the turn of the century,...
  • Blog
  • June 20, 2023
In an interview with ETMarkets, Bhave, who has over 25 years of experience across the...
  • Blog
  • June 20, 2023
Depending on the account balance, savings account interest rates will vary. Here are banks offering...

Buy Coaching Now!

Categories

Demos
Processing!